Terms of Use and Cancellations

We operate chauffeured transport and group transport services in luxury vehicles, including staff transport, inter-site shuttles, transport to conferences and team days, transfers to Ben Gurion Airport, and transport for delegations and business guests. The service is provided mainly to business clients, organizations, public bodies and diplomatic missions.

The content on the site, including service descriptions and vehicle images, is for illustration and general information. The type of vehicle actually assigned is determined with the client in the booking itself.

Submitting details on the site is a request to book. The sequence is:

1. You send a request with a date, destination, number of passengers and contact details.
2. If a vehicle is available on the requested date, the system holds it for you for a limited time and shows you a deposit payment page. The deposit is a fixed amount based on group size, and the cancellation policy is shown to you before payment.
3. The booking is considered confirmed, and the date is held for you alone, only once the deposit has actually been received. If the deposit is not paid within the time allowed, the vehicle is released and the request remains an inquiry, which we will follow up by phone.
4. After payment we confirm the trip details with you and match the vehicle to the size of the group. The balance is paid directly to us before the trip.

If no vehicle is available on the requested date, you will not be charged anything, and we will come back to you with an alternative where possible.

• The price is given as an individual price quote for each booking, and the quote’s validity is stated in the quote itself.
• The deposit is a fixed amount based on the number of passengers, shown to you on the payment page before payment is made. The date is held for you only once the deposit has been received.
• The due date for the balance and the means of payment are set in the price quote and stated in it.
• Payment is made on the secure page of the payment company through which the payment link was sent to you, and its name is shown to you on that page. Credit card details are entered with the payment company only and are not stored by us.
• A tax invoice will be issued for every payment, as required by law. Extras not included in the quote (for example a change of route, waiting beyond what was agreed, or additional stops) will be charged separately and arranged in advance.

A request to cancel or change a booking must be given to us in writing (by email to suntaxi2025@gmail.com or by message), and takes effect when we receive it.

• Cancellation within seven days of paying the deposit: no cancellation fee, and the deposit is refunded in full.
• Once seven days have passed from payment of the deposit, the deposit is non-refundable.
• No cancellation fees are charged beyond the deposit, unless otherwise agreed with you in advance and in writing.
• A change of date, route or number of passengers is arranged directly with us, is subject to availability, and may change the price.
• Lateness or a no-show at the pickup point is handled directly with you, and any charge for it will be made only by arrangement and with your prior agreement. The waiting time included in a given trip is agreed with you and stated in the price quote.

Where a particular transaction is subject to the Consumer Protection Law, 5741-1981, and the regulations made under it, the cancellation rights set by law prevail over this section, and nothing in it derogates from them.

If we cancel a confirmed booking for a reason within our control, we will contact you as soon as possible and offer an alternative vehicle or date, and the financial arrangement in that case will be agreed with you.

We are not liable for delay or non-performance resulting from circumstances beyond our reasonable control, including exceptional traffic congestion, road closures, extreme weather, a strike, the security situation, an order of a competent authority, or force majeure. In such cases we will act to provide an alternative vehicle or offer an alternative date, in coordination with you.

• To be at the pickup point at the agreed time, and to give contact details on which you can be reached on the day of the trip.
• To state in advance the actual number of passengers and the actual luggage, so that we can assign a suitable vehicle.
• To follow the safety instructions and the chauffeur’s directions, including wearing seat belts.
• Smoking in the vehicle is not permitted, nor is carrying hazardous materials or materials prohibited by law.
• The client will bear the cost of repair or exceptional cleaning of any damage caused to the vehicle intentionally or negligently by any of the passengers.

The chauffeur may end a trip when a passenger’s behavior endangers safety or is unlawful.

We perform the service with skill and care, and hold the insurance required to operate the service. Details of insurance coverage are provided in writing on request, including a certificate of insurance on the client’s own wording.

Our liability in respect of any booking will not exceed the consideration actually paid for that booking, except where the law does not permit liability to be limited. We are not liable for indirect or consequential damage, including loss of profit, a missed meeting or a missed flight.

Personal belongings are the passengers’ responsibility. An item left in the vehicle will be kept by us and we will get in touch to return it; this does not make us liable for its loss.

The site is presented as is. We make every effort to keep the information on it accurate and up to date, but nothing on the site constitutes a commitment to the availability of a particular vehicle or to a particular price until a price quote has been sent.

The service is provided AS IS. The company, its owners, managers, employees, chauffeurs and anyone acting on its behalf will not be liable for any direct, indirect, consequential or special damage caused to the client, a passenger or a third party as a result of using the service, relying on information provided in connection with it, or being unable to use it, except for liability that the law does not permit to be limited or excluded, and subject to the limit of liability set out above.

The client alone is responsible for checking that the service booked, including the number of passengers, the pickup time and the route, suits the client’s needs. The vehicle assigned is determined by the company according to group size. The information on the site, including vehicle descriptions, estimated travel times and recommendations, is general information only and does not constitute professional advice or a binding recommendation; responsibility for any use of it and for any decision made on the basis of it rests with the user alone.

Nothing in the above derogates from the client’s rights under the Consumer Protection Law or from any liability that cannot be contracted out of under law, nor from the insurance coverage that applies to the trip by law.

Business name: Shahar Levi — Sun Taxi

Business address: 125 Rothschild St., Rishon LeZion

Phone: 050-326-0817

Email: suntaxi2025@gmail.com

The service purchased is a trip booked in advance, not a physical product. There is no shipping and no shipping charge.

Delivery means the vehicle and chauffeur arriving at the pickup point at the time set in the confirmed booking, and carrying out the trip to the agreed destination. The delivery time is the pickup time shown in the booking confirmation, and the duration of the trip depends on the distance, the route and traffic conditions on the day.

The booking confirmation, including the pickup time, pickup point and destination, is sent to you after the request is approved and the deposit is paid.

A delay caused by exceptional road conditions, weather, a security incident or force majeure is not considered non-delivery. If we cannot deliver the trip at the agreed time, we will let you know as soon as possible and offer an alternative date or vehicle; if no suitable alternative is found, the deposit will be refunded in full.

Purchases and payment by credit card on the site are permitted to persons aged 18 or over who hold a valid credit card in their own name, or who have the cardholder’s authorization.

The restriction applies only to purchases by credit card, not to use of the site or to the trip itself. Minors may travel with the service, provided that the booking and payment were made by an adult.

All rights in the site’s content, including text, images, trademarks and design, are reserved to us or to the rights holders on whose behalf we use them. The site’s content may not be copied, reproduced or used commercially without written permission.

The site may not be used in any way intended to disrupt its operation, circumvent its security mechanisms, or send automated or advertising submissions through it.

Use of information provided on the site is governed by our Privacy Policy. Accessibility details for the site and the service, including how to contact the accessibility coordinator, are set out in the Accessibility Statement. Both pages are linked at the bottom of every page on the site.

We may update these terms from time to time. The binding version is the one published on this page at the time the request is sent, and the date of the latest update appears at the top.

These terms, and any engagement under them, are governed exclusively by the laws of the State of Israel. The competent courts in Rishon LeZion have exclusive jurisdiction over any dispute.

For any inquiry about these terms or an existing booking, including a request to cancel or change it, write to us at the email address below.

• Sun Star V.I.P, Authorized Dealer No. 212256564
• Email: suntaxi2025@gmail.com